Returns & Exchanges
At GlobeWest Outlet, we strive to ensure you are satisfied with your designer furniture; however, please note that all outlet sales are final unless the item is found to be faulty or damaged upon delivery. We recommend inspecting your pieces thoroughly upon arrival to ensure they meet your expectations.
Inspection on Arrival
Carefully examine your furniture at the time of delivery or pickup and report any structural defects or damage to the delivery team immediately.
Contact Support
If a fault is discovered, email our customer service team within 48 hours with your order number and high-resolution photographs of the issue.
Assessment Process
Our quality control team will review your claim to determine if the item is eligible for repair, replacement, or a refund based on the Australian Consumer Law.
Resolution & Collection
Once approved, we will coordinate a professional furniture courier to collect the item or schedule an on-site repair at a time that suits you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing