Frequently Asked Questions
Everything you need to know about shopping at GlobeWest Outlet.
Are your products brand new or used?
All items at GlobeWest Outlet are brand new products. They typically consist of end-of-line collections, showroom samples, or excess stock, allowing us to offer premium designer furniture at reduced prices.
How do you handle shipping and delivery?
We offer professional furniture freight services across Australia. Shipping costs are calculated at checkout based on your location and the size of the items. Local pickup from our warehouse is also available for most orders.
Can I return an item if I change my mind?
As an outlet store offering significant discounts, we generally do not accept returns for change of mind. We encourage customers to review product dimensions and details carefully before finalizing a purchase.
Do outlet items come with a warranty?
Yes, our products come with a limited structural warranty. While some items may have minor cosmetic imperfections due to being showroom samples (which will be noted in the description), we stand by the structural integrity of our furniture.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer secure checkout via PayPal and interest-free installment options like Afterpay.
Can I see the furniture in person before buying?
Our outlet operates primarily online to keep prices low; however, specific warehouse viewing appointments may be available for high-value items. Please contact our customer service team to inquire about current viewing availability.